Customer Care Executive

Job Title: Inbound Customer Care Executive (BPO):

Roles and Responsibilities:-

• Handle inbound calls and respond to customer inquiries promptly and professionally.
• Resolve customer issues related to products, services, orders, or accounts.
• Maintain accurate records of customer interactions in the CRM system.
• Provide information, guidance, and support to enhance customer satisfaction.
• Escalate unresolved issues to the relevant team or supervisor.
• Meet quality, productivity, and performance targets as defined by the organization.
• Follow standard operating procedures (SOPs) and maintain confidentiality of customer information.