Customer Care Executive

House of Creations

Sector 78, Noida

₹10,000 - ₹15,000 monthly*

Fixed

₹10000 - ₹12000

Average Incentives*

₹3,000

Earning Potential

₹15,000

You can earn more incentive if you perform well

Work from Office

Full Time

Any experience

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

55 applicants

Benefits include: Mobile Allowance

Job Description

Customer Interaction: Contact phone, chat, and social media in a timely and professional manner.
Order Management: Assist customers with order placement, tracking, and issues related to shipments and returns.
Product Knowledge: Maintain an in-depth understanding of our product range to provide accurate information and recommendations.
Issue Resolution: Handle customer complaints, resolve product or service issues, and follow up to ensure resolution.
Feedback Collection: Gather customer feedback and provide insights to the team for product and service improvement.
Documentation: Maintain accurate records of customer interactions and transactions.
Collaboration: Work closely with other departments such as sales, marketing, and logistics to ensure a seamless customer experience.
Performance Metrics: Meet or exceed performance targets, including response times, customer satisfaction scores, and resolution rates.