Customer Care Executive
House of Creations
Customer Care Executive
House of Creations
Sector 78, Noida
₹10,000 - ₹15,000 monthly*
Fixed
₹10000 - ₹12000
Average Incentives*
₹3,000
Earning Potential
₹15,000
You can earn more incentive if you perform well
Job Details
Interview Details
Job highlights
Urgently hiring
55 applicants
Benefits include: Mobile Allowance
Job Description
- Customer Interaction: Contact phone, chat, and social media in a timely and professional manner.
- Order Management: Assist customers with order placement, tracking, and issues related to shipments and returns.
- Product Knowledge: Maintain an in-depth understanding of our product range to provide accurate information and recommendations.
- Issue Resolution: Handle customer complaints, resolve product or service issues, and follow up to ensure resolution.
- Feedback Collection: Gather customer feedback and provide insights to the team for product and service improvement.
- Documentation: Maintain accurate records of customer interactions and transactions.
- Collaboration: Work closely with other departments such as sales, marketing, and logistics to ensure a seamless customer experience.
- Performance Metrics: Meet or exceed performance targets, including response times, customer satisfaction scores, and resolution rates.
Job role
Work location
Sector 78, Noida, Uttar Pradesh, India
Department
Customer Support
Role / Category
Customer Support - Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
12th Pass
English level
Good (Intermediate / Advanced) English
Gender
Female
About company
Name
House of Creations
Address
Sector 78, Noida, Uttar Pradesh, India
Job posted by House of Creations
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