Customer Care Executive

House Of Creations

Sector 78, Noida

₹10,000 - ₹15,000 monthly*

Fixed

10000 - ₹12000

Average Incentives*

3,000

Earning Potential

15,000

You can earn more incentive if you perform well

Work from Office

Full Time

Any experience

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

48 applicants

Benefits include: Mobile Allowance

Job Description

  1. Customer Interaction: Contact phone, chat, and social media in a timely and professional manner.
  2. Order Management: Assist customers with order placement, tracking, and issues related to shipments and returns.
  3. Product Knowledge: Maintain an in-depth understanding of our product range to provide accurate information and recommendations.
  4. Issue Resolution: Handle customer complaints, resolve product or service issues, and follow up to ensure resolution.
  5. Feedback Collection: Gather customer feedback and provide insights to the team for product and service improvement.
  6. Documentation: Maintain accurate records of customer interactions and transactions.
  7. Collaboration: Work closely with other departments such as sales, marketing, and logistics to ensure a seamless customer experience.
  8. Performance Metrics: Meet or exceed performance targets, including response times, customer satisfaction scores, and resolution rates.

Job role

Work location

Sector 78, Noida, Uttar Pradesh, India

Department

Customer Support

Role / Category

Customer Support - Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

12th Pass

English level

Good (Intermediate / Advanced) English

Gender

Female

Interview details

Interview mode

Online/Telephonic

About company

Name

House Of Creations

Address

Sector 78, Noida, Uttar Pradesh, India

Job posted by House Of Creations

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