Job Title: Customer Support Executive

Location: Noida

Employment Type: Full-Time

Department: Customer Service

Job Summary:

We are seeking a dedicated and proactive Customer Support Executive to join our team. The ideal candidate will possess excellent communication skills, a strong customer-focused attitude, and a passion for solving problems. This role is pivotal in ensuring our customers receive timely, professional, and effective support, enhancing their overall experience with our company.

Key Responsibilities:

• Respond to Customer Inquiries: Manage and respond to customer inquiries via phone, email, chat, and social media platforms in a timely and efficient manner.
• Resolve Issues: Identify, troubleshoot, and resolve customer issues, escalating more complex problems to senior support personnel as necessary.
• Maintain Records: Document customer interactions, feedback, and resolution processes accurately in our CRM system to ensure a seamless customer experience.
• Product Knowledge: Stay updated on our products and services to provide accurate information and support to customers.
• Customer Relationship Management: Build and maintain positive relationships with customers, providing exceptional service to enhance customer loyalty and satisfaction.
• Feedback Collection: Gather and report customer feedback and insights to the relevant departments for continuous improvement of our products and services.
• Training and Development: Participate in ongoing training and development programs to maintain and enhance your knowledge and skills in customer support.
• Adhere to Policies: Follow company policies and procedures to ensure compliance and consistency in customer service delivery.

Requirements:

• Educational Background: High school diploma or equivalent; a degree in business, communications, or a related field is preferred.
• Experience: Minimum of 1 years of experience in customer support or a related field.
• Skills:
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• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Proficiency in using CRM software and customer support tools.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Attributes:
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• Empathy and patience in dealing with customer concerns.
• Ability to handle high-stress situations calmly and effectively.
• A positive attitude and a willingness to learn and adapt.
• Technical Proficiency: Familiarity with basic office software (e.g., MS Office, Google Suite) and an ability to learn new systems quickly.

Preferred Qualifications:

• Multilingual Skills: Proficiency in multiple languages is a plus.

Working Conditions:

• Environment: This position may involve working in a call center environment or remotely, depending on the company’s policies.
• Hours: Flexibility in working hours is required, including potential evening and weekend shifts.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health insurance and retirement benefits.
• Opportunities for professional growth and development.
• Positive and inclusive work environment.

How to Apply:

Interested candidates are encouraged to submit their resume and a cover letter detailing their qualifications and interest in the position to call and WhatsApp 7982175050/9958110611