Customer Care Executive

Anha I Services

Sector 10, Noida

₹20,000 - ₹25,000 monthly

Fixed

20000 - ₹25000

Earning Potential

25,000

Work from Office

Full Time

Any experience

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Fast HR reply

HR responded to 100% candidates in last 1 days

189 applicants

Benefits include: Annual Bonus, PF, Internet Allowance, Laptop, Health Insurance

Job Description

Job Title: Customer Support Executive

Location: Noida

Employment Type: Full-Time

Department: Customer Service

Job Summary:

We are seeking a dedicated and proactive Customer Support Executive to join our team. The ideal candidate will possess excellent communication skills, a strong customer-focused attitude, and a passion for solving problems. This role is pivotal in ensuring our customers receive timely, professional, and effective support, enhancing their overall experience with our company.

Key Responsibilities:

  • Respond to Customer Inquiries: Manage and respond to customer inquiries via phone, email, chat, and social media platforms in a timely and efficient manner.
  • Resolve Issues: Identify, troubleshoot, and resolve customer issues, escalating more complex problems to senior support personnel as necessary.
  • Maintain Records: Document customer interactions, feedback, and resolution processes accurately in our CRM system to ensure a seamless customer experience.
  • Product Knowledge: Stay updated on our products and services to provide accurate information and support to customers.
  • Customer Relationship Management: Build and maintain positive relationships with customers, providing exceptional service to enhance customer loyalty and satisfaction.
  • Feedback Collection: Gather and report customer feedback and insights to the relevant departments for continuous improvement of our products and services.
  • Training and Development: Participate in ongoing training and development programs to maintain and enhance your knowledge and skills in customer support.
  • Adhere to Policies: Follow company policies and procedures to ensure compliance and consistency in customer service delivery.

Requirements:

  • Educational Background: High school diploma or equivalent; a degree in business, communications, or a related field is preferred.
  • Experience: Minimum of 1 years of experience in customer support or a related field.
  • Skills:

  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities.
  • Proficiency in using CRM software and customer support tools.
  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.
  • Attributes:

  • Empathy and patience in dealing with customer concerns.
  • Ability to handle high-stress situations calmly and effectively.
  • A positive attitude and a willingness to learn and adapt.
  • Technical Proficiency: Familiarity with basic office software (e.g., MS Office, Google Suite) and an ability to learn new systems quickly.

Preferred Qualifications:

  • Multilingual Skills: Proficiency in multiple languages is a plus.

Working Conditions:

  • Environment: This position may involve working in a call center environment or remotely, depending on the company’s policies.
  • Hours: Flexibility in working hours is required, including potential evening and weekend shifts.

Benefits:

  • Competitive salary and performance-based incentives.
  • Comprehensive health insurance and retirement benefits.
  • Opportunities for professional growth and development.
  • Positive and inclusive work environment.

How to Apply:

Interested candidates are encouraged to submit their resume and a cover letter detailing their qualifications and interest in the position to call and WhatsApp 7982175050/9958110611

Job role

Work location

Sector 10, Noida, Uttar Pradesh, India

Department

Customer Support

Role / Category

Customer Support - Non Voice

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

Graduate

Past role/category experience

Customer Support - BPO / Voice / Blended, Customer Support - Non Voice / Chat, Customer Support - Non Voice

English level

Good (Intermediate / Advanced) English

Age limit

18 - 35 years

Gender

Any gender

Interview details

Interview mode

In person

Interview address

Sector 10, Noida, Uttar Pradesh, India

About company

Name

Anha I Services

Address

Sector 10, Noida, Uttar Pradesh, India

Job posted by Anha I Services

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