*Company:* Ienergizer

*Location:* Noida, Sector 60

*About Us:*

Ienergizer, a leading BPO located in Noida’s vibrant Sector 60, is dedicated to providing top-tier customer service for the US telecom industry. We are looking for motivated individuals to join our Project one blended process, which focuses on a blend of chat and voice support.

ienergizer noida is hiring for Project OneBlended Process (70% chat & 30% voice), any graduate or undergrad. with minimum 06 months of international chat/email or blended process and with good communication and written skills can apply, 5 days a week working with rotational shifts and rotational offs., no cab, work from office profile.

*Job Description:*

As a Customer Service Executive for the process, you will be responsible for managing both chat and voice interactions, ensuring customer queries are handled efficiently and effectively.

*Key Responsibilities:*

- Handle customer inquiries and issues through chat (70%) and voice (30%).

- Proactively manage chat flows to resolve customer concerns.

- Maintain a good Average Handling Time (AHT) while ensuring customer satisfaction.

- Manage customer interactions under pressure with professionalism and composure.

- Collaborate with team members to enhance the overall customer experience.

*Requirements:*

~Education: Graduates preferred.

Experience: ~Undergraduates with a minimum of 6 months BPO, blended, or chat experience.

~Excellent written and verbal communication skills.

~Ability to work graveyard shifts.

~Immediate joiners preferred.

~Working Conditions:

~Schedule: 5 days working with 2 rotational days off each week.

~Shifts: Graveyard shifts only.