Customer Care Executive

About the RoleWe are looking for a responsible and street-smart professional who can manage rent collections, tenant communication, CRM updates, and basic digital promotion for our growing PG & Co-Living business across Noida. This role is ideal for someone who enjoys working in the field, interacting with people, and growing with a fast-expanding organization.

• 🔹 Key Responsibilities1. Rent & Payment CollectionCollect monthly rent from tenants across all PG properties in Noida
• Handle cash, UPI, bank transfer, and online payments
• Issue payment confirmation and maintain proper records
• Follow up on pending and delayed payments professionally
• 2. CRM & Record ManagementUpdate tenant payment status in CRM on a daily basis
• Maintain tenant data, room allocation, dues, and payment history
• Share daily collection and pending reports with the Head Office
• 3. Tenant CoordinationCommunicate with tenants in Hindi (and basic English) for:
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• Payment reminders
• Move-in / move-out coordination
• Basic complaints or requests
• Act as a bridge between residents and management
• 4. Field Visits & Property SupportVisit PG properties as per collection or management requirement
• Coordinate with caretakers and on-ground staff
• Ensure proper documentation for new tenants
• 5. Social Media SupportPost weekly updates on:
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• Room availability
• Offers, discounts, and announcements
• Daily life at Apna Thikana PGs
• Share leads generated from social media to the office team
• 🔹 Required SkillsGood communication in Hindi (must)
• Comfortable with cash handling & online payments
• Basic knowledge of smartphone, WhatsApp, Google Sheets, CRM apps
• Presentable, polite, and confident while dealing with tenants
• Willing to travel across Noida
• 🔹 Preferred BackgroundExperience in PG, hostel, real estate, field collections, telecom, finance, or sales is an advantage
• Freshers with good attitude and learning mindset can also apply