About the Role:

We are seeking a dedicated and customer-oriented Customer Care Executive to join our dynamic team. You will play a crucial role in providing exceptional support to our valued customers, ensuring their satisfaction and loyalty.

We are a leading e-commerce brand with a strong pan-India presence. We offer a wide range of high-quality products and exceptional customer service. Our commitment to innovation and customer satisfaction has enabled us to establish ourselves as a trusted name in the industry.

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, and chat
• Provide prompt and accurate information regarding our products, services, and company policies
• Resolve customer complaints and issues in a timely and professional manner
• Maintain detailed records of customer interactions and feedback
• Identify and escalate complex issues to relevant departments for resolution
• Contribute to process improvements and customer satisfaction initiatives
• Actively participate in team training and development programs

Required Skills and Qualifications:

• Excellent verbal and written communication skills
• Strong problem-solving and analytical abilities
• Ability to multitask and prioritize effectively
• Patience and empathy towards customers
• Proficiency in using computers and customer relationship management (CRM) software
• Previous experience in customer service or a related field is preferred

Benefits:

• Competitive salary and benefits package
• Opportunities for growth and development
• Supportive and collaborative work environment
• Recognition for outstanding performance