Customer Care Executive

ICFE

Sector 62, Noida

₹14,500 - ₹16,500 monthly

Fixed

14500 - ₹16500

Earning Potential

16,500

Work from Office

Full Time

Min. 6 months

Basic English

Job Details

Interview Details

Job highlights

29 applicants

Job Description

About the Role:

We are seeking a dedicated and customer-oriented Customer Care Executive to join our dynamic team. You will play a crucial role in providing exceptional support to our valued customers, ensuring their satisfaction and loyalty.


We are a leading e-commerce brand with a strong pan-India presence. We offer a wide range of high-quality products and exceptional customer service. Our commitment to innovation and customer satisfaction has enabled us to establish ourselves as a trusted name in the industry.


Key Responsibilities:

  • Handle incoming customer inquiries via phone, email, and chat
  • Provide prompt and accurate information regarding our products, services, and company policies
  • Resolve customer complaints and issues in a timely and professional manner
  • Maintain detailed records of customer interactions and feedback
  • Identify and escalate complex issues to relevant departments for resolution
  • Contribute to process improvements and customer satisfaction initiatives
  • Actively participate in team training and development programs

Required Skills and Qualifications:

  • Excellent verbal and written communication skills
  • Strong problem-solving and analytical abilities
  • Ability to multitask and prioritize effectively
  • Patience and empathy towards customers
  • Proficiency in using computers and customer relationship management (CRM) software
  • Previous experience in customer service or a related field is preferred

Benefits:

  • Competitive salary and benefits package
  • Opportunities for growth and development
  • Supportive and collaborative work environment
  • Recognition for outstanding performance



Job role

Work location

Sector 62, Noida, Uttar Pradesh, India

Department

Retail & eCommerce

Role / Category

eCommerce Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 6 months

Education

Graduate

English level

Basic English

Age limit

18 - 26 years

Gender

Any gender

About company

Name

ICFE

Address

Sector 62, Noida, Uttar Pradesh, India

Job posted by ICFE

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