Customer Care Executive
ICFE
Customer Care Executive
ICFE
Sector 62, Noida
₹14,500 - ₹16,500 monthly
Fixed
₹14500 - ₹16500
Earning Potential
₹16,500
Job Details
Interview Details
Job highlights
29 applicants
Job Description
About the Role:
We are seeking a dedicated and customer-oriented Customer Care Executive to join our dynamic team. You will play a crucial role in providing exceptional support to our valued customers, ensuring their satisfaction and loyalty.
We are a leading e-commerce brand with a strong pan-India presence. We offer a wide range of high-quality products and exceptional customer service. Our commitment to innovation and customer satisfaction has enabled us to establish ourselves as a trusted name in the industry.
Key Responsibilities:
- Handle incoming customer inquiries via phone, email, and chat
- Provide prompt and accurate information regarding our products, services, and company policies
- Resolve customer complaints and issues in a timely and professional manner
- Maintain detailed records of customer interactions and feedback
- Identify and escalate complex issues to relevant departments for resolution
- Contribute to process improvements and customer satisfaction initiatives
- Actively participate in team training and development programs
Required Skills and Qualifications:
- Excellent verbal and written communication skills
- Strong problem-solving and analytical abilities
- Ability to multitask and prioritize effectively
- Patience and empathy towards customers
- Proficiency in using computers and customer relationship management (CRM) software
- Previous experience in customer service or a related field is preferred
Benefits:
- Competitive salary and benefits package
- Opportunities for growth and development
- Supportive and collaborative work environment
- Recognition for outstanding performance
Job role
Work location
Sector 62, Noida, Uttar Pradesh, India
Department
Retail & eCommerce
Role / Category
eCommerce Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 6 months
Education
Graduate
English level
Basic English
Age limit
18 - 26 years
Gender
Any gender
About company
Name
ICFE
Address
Sector 62, Noida, Uttar Pradesh, India
Job posted by ICFE
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