Customer Care Executive

Job Roles & Responsibilities:-

• Manage and respond to a high volume of inbound customer calls, emails, and chats.
• Resolve customer inquiries and complaints efficiently and professionally.
• Provide accurate information about products and services.
• Document customer interactions and issue resolutions in the CRM system.
• Collaborate with other departments to escalate and resolve complex issues.
• Maintain a high level of product knowledge to assist customers effectively.
• Ensure a positive customer experience through active listening and empathy.
• Meet individual and team performance targets and service levels.
• Participate in training sessions to stay updated on products and services.