Customer Care Executive

Role & responsibilities

• Handle customer queries through calls, emails, and chat.
• Assist customers with order tracking, delivery updates, returns, and refunds.
• Coordinate with the logistics team and courier partners for shipment issues.
• Maintain records of customer interactions in CRM or support tools.
• Resolve customer complaints professionally and ensure customer satisfaction.
• Provide product information and assist customers with purchase-related queries.
• Follow up on pending issues until proper resolution.
• Required Skills
• Good communication skills in Hindi and basic English.
• Basic knowledge of e-commerce and logistics processes.
• Basic computer knowledge (MS Excel, email handling, CRM tools).
• Ability to handle customer complaints professionally.
• Qualification

Preferred candidate profile

Graduate / Undergraduate (any stream).

Experience in Customer Support / E-commerce / Logistics preferred.

Shift Details

Day Shift and Night Shift