Customer Care Executive

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or social media.
• Provide accurate information about products and services.
• Resolve customer complaints in a professional and timely manner.
• Escalate complex issues to the appropriate department when necessary.
• Maintain records of customer interactions and transactions.
• Follow up with customers to ensure issue resolution.
• Meet daily/ weekly performance targets and KPIs.
• Maintain a positive, empathetic, and professional attitude toward customers.

Required Skills:

• Good verbal and written communication skills.
• Basic computer knowledge (MS Office, email handling).
• Strong problem-solving skills.
• Ability to handle pressure and multitask.
• Active listening skills.
• Positive attitude and willingness to learn.
• Basic knowledge of customer service principles is a plus.

Eligibility Criteria:

• Any Graduate / Undergraduate (Freshers can apply).
• Excellent communication skills (English/Hindi or regional language as required).

Preferred Qualities:

• Good interpersonal skills.
• Team player with a customer-first mindset.
• Ability to adapt quickly in a fast-paced environment.