Customer Care Executive
Porter
Customer Care Executive
Porter
Sector 3, Noida
₹18,000 - ₹23,000 monthly
Fixed
₹18000 - ₹23000
Earning Potential
₹23,000
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
112 applicants
Benefits include: Overtime Pay, Joining Bonus, Annual Bonus, PF, Mobile Allowance, Flexible Working Hours, Laptop, Health Insurance, ESI (ESIC)
Job Description
- Job Role & Responsibilities:Handle inbound and outbound calls, chats, or emails to assist customers with their queries, issues, or complaints.
- Provide accurate information regarding products or services offered by the company.
- Resolve customer concerns in a timely and professional manner, ensuring high levels of customer satisfaction.
- Maintain detailed records of customer interactions, feedback, and transactions.
- Escalate complex issues to relevant departments or senior support staff when necessary.
- Follow up with customers to ensure their issues are resolved.
- Stay updated with company policies, procedures, and product knowledge.
- Meet individual and team performance goals related to customer satisfaction, response time, and productivity.
- Assist in identifying process improvement opportunities and contribute suggestions for better service.
Job role
Work location
Porter, Block D, Sector 3 Noida, Noida, Uttar Pradesh, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
12th Pass
Past role/category experience
Customer Support - Operations, Customer Support - International Voice Process, Customer Support - BPO / Voice / Blended
English level
Good (Intermediate / Advanced) English
Age limit
19 - 30 years
Gender
Any gender
About company
Name
Porter
Address
Porter, Block D, Sector 3 Noida, Noida, Uttar Pradesh, India
Job posted by Porter
Show all