Customer Care Executive
Ascent BPO Services Pvt. Ltd.
Customer Care Executive
Ascent BPO Services Pvt. Ltd.
Sector 63A, Noida
₹15,000 - ₹20,000 monthly
Fixed
₹15000 - ₹20000
Earning Potential
₹20,000
Work from Office
Full Time
Min. 6 months
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
7 applicants
Benefits include: Health Insurance
Job Description
- Key ResponsibilitiesRespond to customer queries via phone, email, chat, or social media in a timely and professional manner
- Resolve customer complaints and issues effectively, ensuring a positive experience
- Provide accurate information about products, services, and company policies
- Maintain records of customer interactions, transactions, and feedback
- Escalate complex issues to the appropriate department when necessary
- Follow up with customers to ensure resolution and satisfaction
- Meet individual and team performance targets (KPIs, SLAs)
- Continuously improve knowledge of products, services, and support processes
Job role
Work location
63 Sector A, Noida, Uttar Pradesh, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 6 months
Education
12th Pass
Skills
Domestic BPO, Voice Process
English level
Good (Intermediate / Advanced) English
Gender
Any gender
About company
Name
Ascent BPO Services Pvt. Ltd.
Address
63 Sector A, Noida, Uttar Pradesh, India
Job posted by Ascent BPO Services Pvt. Ltd.
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