Customer Care Executive

Key Responsibilities:

• Respond to customer queries via phone, email, chat, or social platforms.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer complaints and escalate issues to the appropriate department when necessary.
• Maintain customer records and update information in CRM systems.
• Follow up with customers to ensure resolution and satisfaction.
• Process orders, applications, refunds, or exchanges as per company guidelines.
• Meet performance targets including response time, resolution rate, and customer satisfaction scores.
• Identify customer needs and offer relevant products or solutions.
• Collaborate with internal teams to improve overall customer experience.
• Adhere to company policies, procedures, and quality standards.

Required Skills & Qualifications:

• High school diploma or bachelor’s degree (preferred).
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in computer applications and customer support software (CRM tools).
• Ability to stay calm and professional under pressure.
• Good listening skills and a customer-centric mindset.
• Ability to work in shifts (if required).

Preferred Qualifications:

• Prior experience in customer service, BPO, or support operations.
• Multilingual abilities.
• Familiarity with industry-specific products or services.