Customer Care Representative

We are looking for a Customer Support Representative to join our team at Morena Technologies Private Limited. The role offers ₹15000 - ₹18000 and involves managing customer calls, delivering outstanding customer service related to Health/ Term Insurance. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

• Manage incoming and outgoing calls in a professional manner.
• Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
• Log customer interactions and track follow-ups.
• Offer timely and relevant solutions to resolve customer issues.
• Collaborate with team members to escalate and address more complex concerns.
• Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 7 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the rotational shift.