Customer Relations Specialist

Job Description – Customer Support Executive (B2B Sales)Experience Required: Minimum 3 Years

Location: Noida

Company: Viatrademart

About the RoleWe are seeking an experienced Customer Support Executive with strong communication, convincing skills, and a passion for B2B sales. The ideal candidate should have at least 3 years of experience in customer handling, lead follow-up, client coordination, and upselling.

• Key Responsibilities Handle inbound and outbound calls for B2B customers.
• Provide excellent customer support via phone, email, and chat.
• Understand client requirements and pitch relevant products/services.
• Follow up with leads, prospects, and existing clients to close sales.
• Resolve customer queries with professionalism and accuracy.
• Maintain CRM records, call logs, and customer interaction details.
• Coordinate with sales and operations teams to ensure smooth service delivery.
• Build long-term relationships with clients to drive repeat business.
• Achieve monthly targets related to customer retention and sales conversions.
• RequirementsMinimum 3 years of experience in customer support or telesales (preferably B2B).
• Excellent English communication skills (written and verbal).
• Strong convincing and negotiation ability.
• Ability to handle pressure and manage multiple clients at once.
• Good knowledge of CRM tools, MS Excel, and customer handling processes.
• Positive attitude, problem-solving mindset, and customer-first approach.
• Preferred SkillsExperience in B2B portals, SaaS, IT services, or export/import industry.
• Ability to manage high-volume calling and email communication.
• Strong presentation and interpersonal skills.