Customer Relationship Manager

JOB SUMMARY

We are looking for a detail-oriented and customer-focused Renewal & Inside Sales Executive  to manage client interactions, ensure seamless ticket processing,

collecting product’s renewal, up selling of products and enhance customer

relationships. The ideal candidate should be proactive, organized, and possess

excellent communication skills.

KEY RESPONSIBILITIES

1.WhatsApp Scan & Communication:

Monitor and manage WhatsApp messages for client inquiries then create

tickets.

Ensure prompt responses and escalate issues when necessary.

2.Client Feedback Management:

Record and report feedback to help improve service quality.

Conduct follow-ups via calls and emails to gather client feedback.

3.Ticket Generation & Reporting:

Create service tickets for client requests and issues.

Track and share the status of team tickets to senior management to ensure

timely resolution.

4.Upselling of Products:

Identify and pursue opportunities to upsell additional products or services

during client interactions.

Communicate the value and benefits of new products to clients to drive

revenue.

5.Renewal Billing:

Collect and manage the renewal billing process, ensuring timely invoicing.

Coordinate with clients to address any billing concerns and maintain a positive

experience.

REQUIREMENTS:

Strong communication and interpersonal skills.

Good knowledge of Ms word and Ms Excel

Good Client relationship and email writing skill

Company Name: Traviyo

Website: www.traviyo.com

Location: F-17, First Floor, Sector 6, Noida – 201301

Nearest Metro Station Sector 15 Metro Station

Working Timing 10:00 AM – 7:00 PM

Working Days Monday to Saturday