Customer Relationship Officer

Job Summary : The Customer Relationship Manager is responsible for building, maintaining, and strengthening relationships with customers to improve satisfaction, loyalty, and retention. This role acts as a key point of contact between the company and its customers, ensuring their needs are met while supporting business growth.

• Key Responsibilities : Develop and maintain strong, long-term relationships with customers
• Act as the primary point of contact for assigned accounts
• Understand customer needs and recommend appropriate products or services
• Handle customer inquiries, feedback, and complaints in a timely and professional manner
• Monitor customer satisfaction and identify opportunities for improvement
• Collaborate with sales, marketing, and support teams to enhance the customer experience
• Maintain accurate customer records using CRM systems
• Analyze customer data and prepare reports on trends, retention