Customer Service Associate

Position Overview

Account Manager/ CSA

Function Related Activities/Key Responsibilities

You will serve as the key account manager for the mapped accounts, serving as their primary point

of contact for all inquiries and ensuring timely updates on service activations. Your role will involve

acting as a liaison to address all their concerns within a 24-hour timeframe, including managing calls

and emails. To qualify for this role, you must demonstrate proven experience in a similar field.

Core Responsibilities

● Handle end-to-end management of customer accounts.

● Establish and maintain strong relationships with customers.

● Act as the main point of contact for assigned customer accounts.

● Respond to incoming customer inquiries and resolve issues promptly.

● Make outbound calls to update customers on account information and address concerns.

● Identify and address customer concerns, resolving issues to the satisfaction of both

the customer and the company.

● Collaborate with internal teams to ensure timely resolution of customer problems.

● Stay informed about the company's products and services.

● Provide information to customers about product features, benefits, and usage.

● Maintain accurate and detailed records of customer interactions and transactions.

● Update customer account information as needed.

● Measure and monitor customer satisfaction levels.

● Implement strategies to enhance customer satisfaction and loyalty.

● Communicate effectively with customers, both verbally and in writing.

● Ensure clear and concise communication of account-related information.

● Open for a 5 day working model.

● Should be fluent in English & Hindi Language.

Qualification

● Proven experience in a customer service role, with a focus on account management

and calling.

● Excellent communication and interpersonal skills.

● Ability to handle challenging situations with patience and professionalism.

● Strong problem-solving skills and attention to detail.

● Goal-oriented with a focus on achieving customer satisfaction targets.

● Ability to multitask and manage time effectively.

● Knowledge of the industry and products/services offered by the company.

Our Purpose and Growth Culture

We are taking deliberate action to nurture an inclusive culture that is grounded in our company's

purpose, to refresh the world and make a difference. We act with a growth mindset, take an

expansive approach to what’s possible and believe in continuous learning to improve our business

and ourselves.

Vaco is built on the principle that who you are is more important than what you do. Our team, and

the companies we work with, are a group of outlaws and players who want more, who demand more

and do what it takes to succeed. At Vaco, there’s nothing more important than relationships. Every

voice is heard, from clients to candidates, consultants to employees—everyone is a stakeholder.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant

for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender

identity and/or expression, status as a veteran, and basis of disability or any other federal, state or

local protected class. When we collect your personal information as part of a job application or offer

of employment, we do so in accordance with industry standards and best practices and in

compliance with applicable privacy laws

Find out more about VACO

www.vaco.com

www.vacobinary.in