Customer Service Executive

Job Tittle: Customer Service Executive – BPO

Job Location: Noida

Employment Type: Full-time

Experience: 0-2 years

ATS Link: https://www.prolegion.com/marketplace/b208a99c-9e8e-41e9-a588-14e030f6051a/customer-service-executive-–-bpo?utm_source=apna

Job Summary:

We are looking for a Customer Service Executive to join our BPO team.

The ideal candidate will be responsible for handling customer queries, resolving issues efficiently, and delivering a positive customer experience through voice, chat, or email support.

Key Responsibilities:

Handle inbound and/or outbound customer calls professionally

Respond to customer queries via phone, email, or chat

Resolve customer complaints and provide appropriate solutions

Maintain accurate records of customer interactions in CRM systems

Follow communication scripts and company guidelines

Meet quality, productivity, and customer satisfaction targets

Escalate complex issues to the relevant department when required

Ensure timely follow-ups with customers

Required Skills & Qualifications:

Minimum qualification: 12th pass / Graduate (any stream)

Excellent verbal and written communication skills

Basic computer knowledge (MS Word, Email, CRM tools)

Ability to handle customers politely and patiently

Good problem-solving and listening skills

Preferred Skills:

Prior experience in BPO / Call Center / Customer Support (freshers can also apply)

Knowledge of customer service standards and practices

Ability to work under pressure and meet targets

Benefits:

Attractive salary + performance incentives

Paid training provided

Career growth opportunities

Friendly and professional work environment

Day shifts only (Domestic process)