Customer Service Executive – (Chat & Voice)

📋 Job Description:

Join our team as a Customer Service Executive for the International process! You’ll handle chat (70%) and voice (30%) interactions, ensuring quick and effective resolution of customer queries.

🔑 Key Responsibilities:

• Handle customer inquiries via chat and voice channels.
• Maintain strong communication and problem-solving skills.
• Achieve target AHT while ensuring customer satisfaction.
• Stay calm and professional under pressure.
• Collaborate with team members to enhance service quality.

🎓 Requirements:

• Education: Graduates preferred (Undergraduates with min. 6 months BPO/chat experience can apply).
• Excellent written and verbal communication skills.
• Willing to work in graveyard shifts.
• Immediate joiners preferred.

🗓 Working Conditions:

• 5 days working, 2 rotational week-offs
• Shift: Night / Graveyard
• No cab facility

📅 Interview Timing: 2:00 PM – 3:00 PM

Please share details to ayesha@lltech.in