Customer Service Executive – Voice Process

Job Title: Customer Service Executive – Voice Process

Location: Noida

Shift: Night Shift

Transport: Both-side cab facility available

Interview Rounds - HR, VNA (5) & Ops

Job Description:

We are hiring Customer Service Executives for a Voice Process to support customers of a leading US-based telecom company. The role involves handling inbound/outbound customer calls, resolving queries, and ensuring a high level of customer satisfaction.

Eligibility Criteria:

• Graduate freshers are welcome
• Candidates with a minimum of 12 months of customer service experience (voice process preferred) can also apply
• Excellent verbal communication skills in English
• Good listening, problem-solving, and interpersonal skills
• Comfortable working in night shifts
• Basic computer knowledge

Key Responsibilities:

• Handle inbound/outbound customer service calls professionally
• Assist customers with telecom-related queries, billing issues, and service requests
• Provide accurate information and resolve customer concerns within defined SLAs
• Maintain proper documentation of customer interactions
• Ensure excellent customer experience and first-call resolution
• Follow company policies, procedures, and quality standards

Perks & Benefits:

• Competitive salary package
• Both-side cab facility
• Professional work environment
• Growth and learning opportunities

Anil Singh Negi

Business Integra Software Solution Pvt LTD

People Integra India Pvt Ltd

anil.negi@peopleintegra.com

www.peopleintegra.com

Linked in: https://www.linkedin.com/in/anil-negi-b1bb9972/

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