Customer Service Representative

Job Title: Inbound Officer – Kotak 811

Company: Kotak Mahindra Bank

Location: Noida Sector

Job Summary:

We are looking for dynamic and customer-focused individuals for the role of Inbound Officer – Kotak 811. The role involves handling inbound customer queries while identifying cross-selling opportunities to enhance customer experience and business growth.

Key Responsibilities:

• Handle inbound customer calls efficiently and professionally

• Resolve customer queries related to banking products and services

• Deliver high-quality customer service (approx. 75% of role)

• Identify and execute cross-selling opportunities (approx. 25% of role)

• Maintain call quality and productivity standards (100–150 calls per day)

• Achieve individual and team targets

Eligibility Criteria:

• Education: Graduate (mandatory)

• Experience: Minimum sales experience required (Freshers not eligible)

• Age Limit: 20 to 30 years

• Communication: Excellent spoken English skills

• Employment Gap: Not more than 6 months

Compensation & Benefits:

• CTC: Up to ₹3,59,000 To 3,70,000 per annum (based on interview performance)

• Incentives: Up to ₹5,000 per month

• Payroll: Direct employment with Kotak Mahindra Bank

Work Schedule:

• Shift Timing: Between 8:00 AM – 8:00 PM (any 9-hour rotational shift)

• Weekly Offs:

o First 6 months: 4 rotational offs per month

o After confirmation (6 months): 6 rotational offs per month

Additional Information:

• This is an inbound + cross-selling role

• High call volume environment with strong growth opportunities

• Suitable for candidates with a passion for customer interaction and sales

How To Apply ?

Interested applicants are requested to call or send their CV via WhatsApp on the number mentioned below to book an interview slot.

Contact on: HR Mayuresh - 7030021322