Customer Support Executive

Here’s the corrected JD for *Customer Support Executive – Just Dial*:

*Company:* Just Dial

*Location:* House No. A-45 to 50, Sector 16, Noida

*Role:* Customer Support Executive (Full-time, on-roll)

*Working Days:* Monday–Friday

*Shift:* 10:00 AM – 6:00 PM (may vary by requirement)

Key Responsibilities

- Handle customer inquiries, complaints, and feedback via phone, email, or chat.

- Resolve issues promptly and ensure customer satisfaction.

- Maintain customer records and update CRM regularly.

- Coordinate with internal teams for issue resolution.

- Meet quality and performance targets.

Requirements

- Excellent communication skills with excellent English skills.

- Freshers can apply; for experienced candidates, min 6 months customer support experience.

- Basic computer knowledge and typing skills.

- Patience, problem-solving attitude, and customer-focused approach.

Salary

- *Freshers:*

- CTC: ₹21,000

- In-hand: ₹18,000 (after PF deduction) / ₹21,000 (without PF deduction)

- *Experienced (min 6 months):*

- CTC: ₹25,000

- In-hand: ₹23,000 (after PF deduction) / ₹25,000 (without PF deduction)

Interview Process

- Two rounds of interview:

1. HR Round

2. Manager Round

- *How to meet:* Candidates should come directly to the office and meet *HR Divya* for the interview process.