Customer Support Executive

About the Company: COOX (pronounced as Cooks) is India’s leading platform that lets you book Professional Chefs, Daily Cooks, Bartenders, Waiters and Kitchen Cleaners for occasions like house parties, birthdays, weddings, and special events at home. We have served over 10 Lakh people and built a network of 5,000+ trained service professionals in more than 20 cities of India. COOX has raised funding from India’s top investment firm Inflection Point Ventures (IPV).

Roles & Responsibilities:

• Managing end to end bookings, service, and operations

• Responsible for supply generation by onboarding and training new partners

• Responsible for enrichment and constant supply of partner for the area assigned

• Handling customer queries and complaints in a timely manner

• Call potential partners to explain business product and service offerings

• Coordinate with clients, vendors, and supply team

• Working with other departments to improve the product and the process of the company

• Define and analyze metrics and KPIs to efficiently track progress

Perks:

• Rewards, Incentives& Bonuses

• Special Meals & Food Trials

• Startup Exposure

• Full of Learnings