Customer Support Executive

ienergizer noida is hiring for Go magenta

US Telecom Blended Process (70% chat & 30% voice),

 any graduate or undergrad. with minimum 06 months of international chat/email or

blended process and with good communication and written skills can apply,

 5 days a week working with rotational shifts and rotational offs., no cab,

 salary - Rs.45000 ctc and Rs.38400 inhand (for more than 1 year of exp.) and

Rs.40000 ctc and Rs.33400 inhand (for 06 months to 01 year of exp.), work from

office profile

Job Description:

As a Customer Service Executive for the Go Magenta process, you will be responsible for managing

both chat and voice interactions, ensuring customer queries are handled efficiently and effectively.

Key Responsibilities:

- Handle customer inquiries and issues through chat (70%) and voice (30%).

- Proactively manage chat flows to resolve customer concerns.

- Maintain a good Average Handling Time (AHT) while ensuring customer satisfaction.

- Manage customer interactions under pressure with professionalism and composure.

- Collaborate with team members to enhance the overall customer experience.

Requirements:

~Education: Graduates preferred.

Experience: ~Undergraduates with a minimum of 6 months BPO, blended, or chat experience.

~Excellent written and verbal communication skills.

~Ability to work graveyard shifts.

~Immediate joiners preferred.

~Working Conditions:

~Schedule: 5 days working with 2 rotational days off each week.

~Shifts: Graveyard shifts only.

Note: No cab facilities.

Interested Person may whatsapp resume at 7290012570