Customer Support Executive

Job Description:

• Position - customer care executive(international blended process)

• Process name - Process Project One (Banking Blended Process)70% Chat and 30% Voice 

• Job experience - At Least 6 month exp. in international process

• Qualification - under graduation / graduation

• Salary - 50k CTC & 43K Inhand

•  shift - Night Shift according to US timings 

• Working days - 5days working / two days, rotational off

• 𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
• Handle customer inquiries and issues through chat (70%) and voice (30%).
• Proactively manage chat flows to resolve customer concerns.
• Maintain a good Average Handling Time (AHT) while ensuring customer satisfaction.
• Manage customer interactions under pressure with professionalism and composure.
• Collaborate with team members to enhance the overall customer experience.

• Job location- Noida sector- 60

• No Cab facility

HR Name - Karan Gupta

Contact No.- 7070910202