Customer Support Executive

We are seeking a proactive and customer-focused Customer Support Executive to join our support team. The ideal candidate will be responsible for handling customer queries, resolving complaints, and providing an excellent customer experience through various communication channels.

Key Responsibilities:

- Respond to customer inquiries via phone, email, chat, or social media.

- Resolve product or service issues promptly and professionally.

- Provide accurate, valid, and complete information using the right tools and methods.

- Escalate unresolved issues to the appropriate internal teams.

- Follow up with customers to ensure issue resolution and satisfaction.

- Maintain records of customer interactions and transactions.

- Meet personal/team targets for customer satisfaction and productivity.

- Stay updated on product knowledge, company policies, and system changes.