Customer Support Executive
Evanik Netwroks
Customer Support Executive
Evanik Netwroks
Sector 2, Noida
₹20,000 - ₹30,000 monthly
Fixed
₹20000 - ₹30000
Earning Potential
₹30,000
Job Details
Interview Details
Job highlights
Fast HR reply
HR responded to 100% candidates in last 1 days
200+ applicants
Benefits include: PF, Travel Allowance (TA), Mobile Allowance, Laptop
Job Description
Position: Customer Support Executive
Salary- 20k to 30k per month. (As per your skills)
Company: eVanik Networks Pvt. Ltd.
Location: D-79, Ground Floor Sector -2, Noida 201303
Working Hours: 10:00 AM to 7:00 PM, Monday to Saturday
Shift: Fixed day shift
Working Days: 6 days a week (Sunday Fixed Off)
About eVanik Networks Pvt. Ltd.: eVanik Networks Pvt. Ltd. eVanik OWS is a cloud based ERP for e-commerce sellers helping them in inventory management, order management, payment reconciliation. A bunch of crazy and like-minded folks working throughout the clock to solve business problems of Retailer’s & D2C Brands through smart and simple technology.
Position Overview: We are seeking passionate individuals to join our team as Customer Support Executives. In this role, you will play a pivotal role in ensuring the satisfaction of our clients and maintaining strong relationships with them. Whether it's addressing their queries, resolving issues, or providing guidance on our products and services, you will be the frontline ambassador of our company.
Responsibilities:
- Communicate with clients via phone, email, and chat to address their inquiries and concerns promptly and professionally (As Key Account Manager).
- Provide virtual assistance, guidance & Training for the software to clients on the usage of our software products.
- Proactively identify and resolve customer issues to ensure a seamless experience.
- Collaborate with internal teams to escalate and resolve complex customer issues.
- Maintain accurate records of customer interactions and transactions.
- Act as a liaison between clients and the development team to convey feedback and suggestions for product improvement.
- Assist in on boarding new clients and providing training sessions as needed.
Requirements:
- Bachelor's degree in any field or equivalent practical experience.
- Proven experience in customer service or account management role.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in Excel.
- Positive attitude and a customer-centric approach.
Benefits:
- Competitive salary package
- Provident Fund (PF) and Employee State Insurance (ESI) deductions
- Opportunities for career growth and advancement
- Fun and engaging work environment
- Monthly fun day on the last Saturday of the month
- Birthday celebrations and various employee engagement activities
How to Apply: Please submit your resume and cover letter . Be sure to include "Customer Support Executive Application" in the subject line.
Job role
Work location
D-79,Block-D, sector-2 Noida Sector 2, Noida
Department
Customer Support
Role / Category
Customer Success
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
Graduate
English level
Good (Intermediate / Advanced) English
Degree/ Specialisation
Any B.Sc, Any BE/B.Tech, Any BBA, B.A in Telugu/ Hindi, Any Bachelor (Atleast one)
Gender
Any gender
Interview details
Interview mode
In person
Interview address
D-79,Block-D, sector-2 Noida Noida
About company
Name
Evanik Netwroks
Address
D-79,Block-D, sector-2 Noida Sector 2, Noida
Job posted by Evanik Netwroks
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