Customer Support Executive

Ascent BPO Services Pvt. Ltd.

Sector 63, Noida

₹18,000 - ₹25,000 monthly

Fixed

₹18000 - ₹25000

Earning Potential

₹25,000

Work from Office

Full Time

Min. 6 months

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Fast HR reply

14 applicants

Benefits include: Health Insurance

Job Description

  • customer Query Resolution Resolve customer issues within defined timelines (SLA/TAT).
  • Achieve first-contact resolution (FCR) targets.
  • Maintain accuracy and quality in responses.
  • 2. Customer Satisfaction Meet or exceed Customer Satisfaction Score (CSAT) targets.
  • Handle customers with empathy and professionalism.
  • Reduce customer complaints and escalations.
  • 3. Communication & Professionalism Maintain clear, polite, and effective verbal/written communication.
  • Follow communication guidelines and scripts (if applicable).
  • Ensure zero communication-related errors.
  • 4. Process Adherence Follow company policies, procedures, and compliance guidelines.
  • Update CRM/system logs accurately for every interaction.
  • Meet quality audit standards.
  • 5. Productivity & Efficiency Handle the required number of calls/chats/emails daily.
  • Meet attendance, punctuality, and schedule adherence targets.
  • Improve handling time (AHT) without affecting quality.
  • 6. Team Collaboration Coordinate effectively with team members and seniors.
  • Contribute to knowledge sharing and process improvement.
  • Participate in training and skill enhancement programs.
  • 7. Feedback & Continuous Improvement Provide customer feedback to improve products/services.
  • Identify recurring issues and suggest solutions.
  • Participate in performance evaluations and self-development.

Job role

Work location

63, Sector 63 Road, D Block, Sector 63, Noida, Uttar Pradesh, India

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 6 months

Education

12th Pass

Skills

Inbound calling, Domestic BPO, Voice Process

English level

Good (Intermediate / Advanced) English

Regional language

Fluent in speaking Kannada

Age limit

18 - 30 years

Gender

Any gender

About company

Name

Ascent BPO Services Pvt. Ltd.

Address

63, Sector 63 Road, D Block, Sector 63, Noida, Uttar Pradesh, India

Job posted by Ascent BPO Services Pvt. Ltd.

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