Customer Support Executive

Customer Support Executive

• Noida Sec-3
• Salary upto 25K
• Freshers welcome
• NO Sales , only customer support calls and mails

As a Customer Support Executive, you will be the first point of contact for our customers, ensuring their queries are resolved efficiently and with empathy. You’ll play a critical role in building trust, maintaining satisfaction, and strengthening long-term relationships.

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Key Responsibilities -

• Handle inbound and outbound customer queries via phone, email, and chat.
• Provide accurate information about products/services and resolve issues promptly.
• Maintain detailed records of customer interactions in CRM systems.
• Escalate complex issues to relevant departments while ensuring timely follow-up.
• Identify recurring problems and suggest process improvements.
• Contribute to a positive customer experience by demonstrating patience, empathy, and professionalism.

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Requirements -

• Bachelor’s degree (preferred) or pursuing graduation.
• 0–2 years of experience in customer support or client-facing roles (freshers welcome).
• Strong communication skills (verbal and written).
• Typing Speed: Minimum typing speed of 30-40 WPM with high accuracy.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with CRM tools and MS Office is an advantage.
• Problem-solving mindset with a customer-centric attitude.

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Desired Attributes -

• Empathetic listener with a calm and professional demeanor.
• Team player who thrives in a fast-paced environment.
• Willingness to learn and adapt to new processes.
• Passion for delivering outstanding customer experiences.

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What We Offer -

• Competitive salary and performance-based incentives.
• Training and development opportunities.
• A supportive, inclusive, and growth-oriented workplace.
• Exposure to diverse customer interactions and service scenarios.

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Benefits:

• Health insurance
• Leave encashment
• Provident Fund