Customer Support Executive

Job Overview:

We are seeking a proactive and organised Student Coordinator to act as the key link between students and teachers. This role ensures smooth communication, prompt resolution of queries, and continuous engagement of students with our educational programs.

Key Responsibilities:

* Act as a liaison between students and teachers to ensure smooth class coordination

* Address and resolve queries or concerns raised by students and teachers

* Monitor and follow up to ensure student retention and class continuity

* Maintain accurate records of student progress and feedback

* Collaborate with internal teams to improve the overall student experience

* Support in onboarding new students and providing them with guidance

* Escalate unresolved issues to the appropriate department in a timely manner

Qualifications and Skills:

* Excellent communication skills (both verbal and written)

* Strong interpersonal and organizational abilities

* Experience in academic advising, student support, or a similar educational role

* Ability to multitask and manage time effectively

* A collaborative mindset with the ability to work in a team-oriented environment

* Proficiency in using MS Office and student management tools

* Prior experience in the education or EdTech industry is a plus