Customer Support Executive

Job Overview:

We are looking for a responsible and proactive Customer Support Executive who will handle website order confirmations and assist customers with their queries. The ideal candidate should have good communication skills and a customer-first approach.

Key Responsibilities:

• Call customers to confirm website orders
• Handle inbound and outbound customer calls
• Resolve customer queries related to orders, delivery, and products
• Coordinate with the operations team for order processing and updates
• Manage order-related data and maintain records
• Handle WhatsApp/chat/email support when required
• Ensure a smooth and positive customer experience

Requirements:

• Minimum qualification: 12th pass / Graduate
• Good communication skills in Hindi and basic English
• Basic knowledge of computers (Excel, WhatsApp, email handling)
• Ability to handle customers politely and professionally
• Prior experience in customer support is a plus