Customer Support Executive

Daily Walk Ins at Noida and Gurgaon for multiple roles

1. PF Tech – Noida (Fresher, Computer Science Graduate)

Role Summary

Entry-level technical support role for graduates in Computer Science, providing assistance to clients.

Responsibilities

• Handle inbound technical queries from customers.
• Troubleshoot basic software/hardware issues.
• Document cases in ticketing systems.
• Escalate unresolved issues to senior engineers.
• Maintain high customer satisfaction scores.

Requirements

• Education: B.Sc / B.Tech / B.Com in Computer Science.
• Strong communication skills (English, written & verbal).
• Willingness to work in shifts.
• Freshers eligible; prior internship/academic projects in IT preferred.

Compensation & Benefits

• ₹27K in hand per month.
• Both-side cab facility.
• PF & statutory benefits.

2. International Voice BPO – Tech/Non-Tech (Experienced)

Role Summary

Voice-based customer support for international clients, requiring prior BPO exposure.

Responsibilities

• Manage inbound/outbound calls for global customers.
• Provide product/service support and resolve queries.
• Ensure compliance with process guidelines.
• Meet performance metrics (AHT, CSAT, FCR).

Requirements

• Minimum 9 months international voice BPO experience.
• Excellent spoken English and customer handling skills.
• No employment gap exceeding 3 months.
• Tech or non-tech background acceptable.

Compensation & Benefits

• ₹40K CTC (~₹38K in hand).
• Both-side cab facility.
• Growth opportunities in operations and quality.

3. Sales – Inbound/Outbound (Noida/Gurgaon)

Role Summary

Sales executive role for graduates/undergraduates with prior sales exposure, focused on inbound and outbound customer acquisition.

Responsibilities

• Handle inbound leads and convert to sales.
• Conduct outbound calls to prospective customers.
• Maintain CRM records and follow-up schedules.
• Deliver strong customer engagement and retention.

Requirements

• Graduate/Undergraduate with upselling experience.
• Strong persuasion and negotiation skills.
• Ability to work in fast-paced environment.

Compensation & Benefits

• ₹35K fixed salary.
• Unlimited incentives (performance-based).
• Both-side cab facility.

4. Riyadh Process – Noida (Inbound, America BPO)

Role Summary

Inbound customer support for US clients under Riyadh process, suitable for candidates with prior BPO exposure.

Responsibilities

• Handle inbound calls from US customers.
• Provide accurate information and resolve queries.
• Maintain call quality and compliance standards.
• Work in rotational shifts.

Requirements

• Option 1: 9 months BPO experience.
• Option 2: Undergrad with 6 months BPO experience.
• Good communication skills.

Compensation & Benefits

• Competitive salary (role-based).
• Both-side cab facility.
• Standard BPO benefits.

5. F&A Voice – Banking Operations (Blended, Captive)

Role Summary

Voice and blended support for captive banking operations, focusing on financial & account-related queries.

Responsibilities

• Handle inbound customer calls related to banking operations.
• Provide account information, resolve transaction queries.
• Support blended processes (voice + email/chat).
• Ensure compliance with banking regulations.
• Maintain high accuracy and confidentiality.

Requirements

• Any graduate with minimum 1-year international BPO experience.
• Strong communication and problem-solving skills.
• Local candidates within 20 km radius preferred.
• Good understanding of financial processes desirable.

Compensation & Benefits

• ₹4.50 LPA (CTC).
• Both-side cab facility.
• Free meals, medical insurance.
• Captive banking environment (stable, long-term).

Interested Please call HR Mili at 9187113816 and send CV's to nikshith@grocruit.com