Customer Support Executive - Noida

Roles and Responsibilities:

• Provide customer support through various blended channels such as (calling,email, chat, and non-voice processes).
• Handle international customer inquiries with a focus on various channels(email + chat+calling).
• Offer product solutions to customers based on their requirements.
• Maintain accurate records of customer interactions using CRM software.
• Collaborate with internal teams to resolve complex issues.

Desired Candidate Profile:

• 0-3 years of experience in BPO Customer Service or related field.
• Strong communication skills for effective interaction with customers via multiple channels (email, chat).
• Ability to work in a fast-paced environment handling multiple tasks simultaneously.
• Proficiency in International Chat Process and Non-Voice Process is essential.
• Any graduates/post-graduates or pursuing are eligible (but should be available for 3 months after selection without any leaves)

Job Details:

• Any 5 days of working
• Any 2 days of Week off
• Shift- 9 hours (Including 1 Hour break)
• Rotational Shifts/ Week-off
• Salary upto : ctc 28000/-
• Location- Noida

Contact -

HR Barnali- 7384484039 or mail your cv at barnali.dutta@teleperformancedibs.com