Debt Recovery Agent

Job Title: Debt Recovery Calling Agent

Job Summary-We are seeking a confident and results-driven Debt Recovery Calling Agent to contact customers with overdue accounts and negotiate payment arrangements. The ideal candidate has strong communication skills, persistence, and the ability to handle sensitive conversations professionally while ensuring compliance with company policies and legal regulations.

• Key ResponsibilitiesMake outbound calls to customers with overdue payments
• Explain outstanding balances and payment options clearly and professionally
• Negotiate payment plans and settlements within authorized limits
• Follow up on promised payments and update records accurately
• Maintain detailed call notes and customer interaction logs
• Handle objections and difficult conversations calmly and ethically