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Salesforce Director

Monotype Solutions India

Noida

Not disclosed

Work from Office

Full Time

Min. 12 years

Job Details

Job Description

Director , Salesforce

Director – Salesforce

Are you our “Type”?

Monotype (Global)

Named "One of the Most Innovative Companies in Design" by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day.

The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more.

Monotype also provides a first-of-its-kind service that makes fonts more accessible for creative professionals to discover, license, and use in our increasingly digital world. We work with the biggest global brands, and with individual creatives, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences.

Monotype Solutions India

Monotype Solutions India is a strategic center of excellence for Monotype and is a certified Great Place to Work® three years in a row. The focus of this fast-growing center spans Product Development, Product Management, Experience Design, User Research, Market Intelligence, Research in areas of Artificial Intelligence and Machine learning, Innovation, Customer Success, Enterprise Business Solutions, and Sales.

Headquartered in the Boston area of the United States and with offices across 4 continents, Monotype is the world’s leading company in fonts. It’s a trusted partner to the world’s top brands and was named “One of the Most Innovative Companies in Design” by Fast Company.

Monotype brings brands to life through the type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman, and more. Monotype also provides a first-of-its-kind service that makes fonts more accessible for creative professionals to discover, license, and use in our increasingly digital world. We work with the biggest global brands, and with individual creatives, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences.

Role Overview

As a Senior Manager / Director – Salesforce, you will lead a team responsible for designing, configuring, and developing Salesforce solutions across Sales, Marketing, and Customer Support. You will act as the local Salesforce technical authority, guiding solution designs, reviewing code and configurations, mentoring junior team members, and ensuring adherence to best practices.

The ideal candidate will be technically proficient and an exceptional communicator. This individual should be capable of setting the ongoing Salesforce roadmap in collaboration with the go-to-market team, while leading a small team of Salesforce technical talent in India. You may also oversee a couple of business analysts as part of your team to support analysis and solution design.

As a technical expert, the leader will bring strong knowledge of Salesforce development best practices, tools, and processes, provide technical recommendations to the team, and proactively identify and evaluate new technologies to enhance the platform.

You will collaborate closely with business analysts, solution architects, and Salesforce business owners to define requirements, estimate efforts, and deliver scalable, high-quality Salesforce solutions. You will also ensure proper documentation, participate in product demos and retrospectives, and drive improvements across the Salesforce platform.

What we’re looking for

Team Leadership

Develop technical acumen of self and team.

Train, coach, and supervise developers on Salesforce and Agile practices.

Lead strategies to solve complex technical challenges.

Manage large-scale projects including JIRA project planning, resource management, and delivery oversight.

Define and maintain global Salesforce development standards for code, source control, and deployments.

Set the Salesforce roadmap in collaboration with go-to-market and cross-functional teams.

Lead a small Salesforce technical team in India, with potential oversight of business analysts.

Salesforce Technical Expertise

Strong knowledge of Salesforce standard objects, workflows, API integrations, reporting, and overall CRM architecture.

Experience with Service Cloud, Sales Cloud, Einstein AI, Agent Workspace, CPQ, Revenue Cloud, and related Salesforce modules.

Hands-on expertise with Apex, Aura, LWC, Flows, SOQL, Visualforce, batch processes, and asynchronous operations.

Experience integrating Salesforce with third-party applications, including Mulesoft.

Knowledge of developer tools, debugging, automated testing, and release management.

Salesforce Advanced Administrator and/or Developer certifications preferred.

Data Management

Understand relational database structures and ensure data governance.

Collaborate with the Global Data team for data integrity and compliance.

Application Administration & Support

Serve as SPOC for L3 Salesforce support and manage production issues.

Identify solutions for system/process issues and enhancements.

Ensure quality in code and team deliverables in a hybrid engineering model.

Qualifications

12+ years of total experience with 8+ in Salesforce technical leadership (technical lead, architect, or development manager).

3–6 years of experience in Service/Sales process improvement projects.

Proven ability to lead development teams, enforce best practices, and manage a complex CRM environment.

Strong problem-solving skills and ability to work independently while understanding broader business goals.

Exceptional communication and collaboration skills to set roadmaps and coordinate with cross-functional teams.

Experience managing small, high-performing Salesforce teams, potentially including business analysts.

Excellent mentoring, coaching, and stakeholder management skills.

Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.