Human Resources Operations Trainee

Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 
Inviting applications for the role of Process Developer/ Domain Trainee/Management Trainee/ Assistant Manager/ Manager/ Senior Manager, HRO/HRBP (People Experience Advisor)
In this role, you will be working in Global HRO Ops support , resolving HR and employment policy queries, providing guidance on People policies and Employment Law, supporting managers with solutions, coaching line managers, and building positive relationships with colleagues and stakeholders.

Responsibilities
•    Responsible for handling and resolving all queries, requests and issues in relation to Global HR and employment policies escalating to specialists or third parties where necessary – developing and maintain positive business relationships with colleagues, candidates and stakeholders through all interactions
•    Confidently provide sound advice and guidance to employees and managers in relation to People policies, Employment Law and processes using skilled questioning techniques to obtain all key information and identify any potential risks
•    Support and advise Senior Managers to identify and implement solutions to specific people issues that align with business objectives.
•    Coach and empower line managers to effectively manage employee issues, including absence and performance issues
•    Responsible for the input and maintenance of employee data to HR systems and transferring data to agreed internal and third-party services in accordance with data quality and data security standards and resolving first line queries in relation to HR Systems and data
•    Ensure accurate and timely processing of employee lifecycle processes, such as onboarding and offboarding processes, including documentation, putting the employee experience at the forefront
•    Responsible for Reward and benefits administration working closely with internal Reward and third-party benefits providers.
•    Manage payroll input and changes accurately and processed in accordance with payroll cut[1]off periods
•    Ensure compliance with HR policies, procedures, and labour laws in all service-related activities.
•    Handle diverse and confidential information requiring extreme accuracy, independent judgement and discretion
•    Pro-actively identify and suggest opportunities to improve processes to enhance the employee experience and service delivery, leveraging tech and automation. Lead and support continuous improvement efforts.
•    Lead / contribute as a subject matter expert for the People Experience Hub on Group wide projects and initiatives
•    Develop and maintain positive relationships with People colleagues, the business other key stakeholders
Qualifications we seek in you!
Minimum Qualifications
•    Graduate in any Stream

Preferred Qualifications/ Skills
•    Previous experience in HR / People administration
•    Excellent time management skills. Able to plan and prioritise work across a broad range of subject areas working to tight deadlines where required
•    Truly passionate about the employee and manager experience
•    Excellent customer service and processing skills – including attention to detail
•    Problem solving skills, and able to relate policies and procedures to specific individual situations in a pragmatic manner
•    Excellent communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts
•    Continuous Improvement mindset and skills. Curious and willing to improve processes to enhance the employee experience and drive improvements.
•    Data and technology savvy. Able to use data to drive decisions

Why join Genpact? 
•    Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 
•    Make an impact – Drive change for global enterprises and solve business challenges that matter 
•    Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let’s build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.