Edtech Customer Support Executive

About the Role:

We are looking for a proactive Student Support Executive who can handle student queries, ensure smooth learning experiences, and also achieve targets by generating referrals from existing students.

Key Responsibilities:

Provide timely support to students via calls, emails, and messages.

Resolve student queries, complaints, and escalate when needed.

Guide students about courses, processes, and updates.

Achieve monthly referral/lead generation targets through student references.

Maintain accurate records of student interactions in CRM.

Requirements:

Excellent communication and interpersonal skills.

Ability to handle multiple queries and maintain student satisfaction.

Target-driven attitude with basic sales/referral generation experience.

Prior experience in EdTech or student support preferred.

What We Offer:

Competitive salary with incentives.

Growth opportunities in a fast-scaling EdTech company.