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About this opportunity

This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP nodes (like Routers, switches ,firewalls, load balancers and security gateways etc). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases.
 
What you will do

•    Actively Supervising of ITSM Ticket queues to maintain MTTR.
•    Analytical skills like logical thinking, Problem solving & handling assignments are mandatory.
•    Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
•    First point of contact for support of any alarm/event/KPI related issues.
•    Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.).
•    Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA).
•    Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function.
•    Node health checks and backups & trouble-shoot the deviation identified.
•    Sharing details for MIR & CSR to respective teams.
•    End to End Network Understanding.
 
You will bring
•    Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, MPLS, LDP, L2VPN, L3VPN, BFD, Segment Routing.
•    Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.
•    Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces).
•    Product/Vendor knowledge on CISCO (mandatory) & Ericsson.
•    Good Communication & trouble-shooting skills.
•    3-7 years of relevant in IP Domain