 Position holder will be an individual contributor 
 Build and manage productive, professional relationships withclientsusing telephonic and/or video conversations
 Ensure clients are using and deriving benefit fromIndiaMART
 Ensure products/services in client’s e-catalog are accuratelydefined
 Prompt resolution of client complaints
 Assist the field sales team in achieving revenue and client retentiontargets by systematic follow up & time bound closures 
 Daily 10-12 meaningful telephone/video calls with clients