Primary Responsibility

Understand all relevant aspects Freight Bill Entry process, which includes:

Able to read and understand BOL and identify customer information.

All billing information should be entered in client software in all required fields. 

Performance Parameters 

·         Productivity (Per SLA parameters)

·         Accuracy/Quality (Per SLA parameters)

·         Client Complaints (Per SLA parameters)

·         Any other metrics agreed to within SLA

Role Responsibilities

·         Participate in training to develop knowledge in all systems

·         Integrate procedural changes into daily routine

·         Achieve individual productivity and quality goals

·         Support other team members in meeting service expectations

·         Aid in the training of others, as needed

·         Provide quality review to ensure accuracy

·         Adhere to Company Policies and Procedures

• Stay current with system and procedural changes to bill entry process.
• Identify differences between bill entry error and system issues.
• Identify trends with bill entry errors and bring to management attention. 
• Understanding of transportation operations, freight flow, terms.
• Understanding of bill flow process (which can differ between operating companies)

·         Understanding of ‘down stream’ effects of bill entry accuracy

·         Ensure adherence to EXL and YRCW Policies and Procedures

Primary Internal Interactions

·         Assistant Manager - Operations for the purpose of reporting performance, clarifying concerns, and seeking feedback and support.

·         Manager for the purpose of settling issues left unresolved by the Assistant Manager

·         CCEs (Team Members) for the purpose of seeking co-operation and clarification on process related matters and providing assistance and support when required.

·         SME/Process trainer for the purpose of training as and when required.

Primary External Interactions

·         None

Minimum Qualification

Graduate/Undergraduate with Computer literacy (MS Office and Domain knowledge). 

Minimum Experience

0, >=1 year

Technical Skills

Soft Skills

Adaptability

Customer Focus

Interpersonal Skills

Communication Skills

v  Keyboarding skills (Minimum 30 WPM with 90% accuracy)

v  Ability to utilize multiple screens on systems to assess and research account information

v  Should have an eye for detail for effective screening of scanned images.

v  Business writing Skills –Not Mandatory ( per process requirement)

v  Ability to communicate correctly (grammatically and contextually correct) and clearly.

v  Ability to read and interpret

v  Demonstrate a willingness to change within the technological/systems environment

v  Adjust well to new situations and changing priorities

v  Focus on the highest priorities first and be well organized

v  Should be ready to work in night shift

v  Consistently acts with a sense of urgency

v  Commitment to appropriate level of service

v  Interacts in a positive manner

v  Ability to handle fluctuation in workflow

v  Ability to work independently and in a team environment

v  Present information in a clear, concise, and logical manner

v  Listens carefully and attentively

v  Take initiative to stay informed and keep others informed