Skills |
Technical Skills | Basic IT Comfortable working with computers Typing speed of 30-40 word per minute with 95% accuracy Usage of MS-Excel, MS Word and Outlook |
Process Specific Skills | - Good English comprehension and writing skills
- Keyboarding Skills (Typing Skill > 30 wpm & 95% Accuracy).
- Under general supervision, and in accordance with established policies and
procedures, collects and/or reconciles group and/or ported account premiums - Excellent written communication skills (grammatically and contextually correct) as
required for sending free form letters to customers and communicating with business partners | - Good English comprehension skills
| - Basic accounting Skills e.g. Average, %age, ratios, calculations based on
days/months/year, debit and credit entries, reconciliation and suspense | |
- Exposure to cash application & reconciliation will be preferred
- Experience in a back office customer service operations preferably in the US life or health Insurance domain
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Soft skills (Desired) | - Ability to pay great attention to detail especially during processing of transactions.
- Drive for Results: Can be counted on to achieve goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; is a relentless and versatile learner; is open to change; analyzes both successes and failures for clues to
Improvement: experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. - Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and does not stop at the first answers.
- Time Management Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
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Education Requirements - Any Graduate with minimum 0-6 months of experience in Insurance Back office
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Work Experience Requirements Preferably experience in Insurance premium application / cash application with knowledge of data handling and analysis in excel |