Insurance Coordinator

EXL SERVICES

Noida

Not disclosed

Work from Office

Full Time

Any experience

Job Details

Job Description

Executives

Basic Function

This role is primarily responsible for processing transactions as per the SLA metrics defined by the client.

Essential Functions

Ensure that the transactions processed are as per standard operating procedures available on client learning management system.
Ensure that the assigned targets in accordance with the SLA metrics are met
Ensure that the quality of the transactions is in compliance with predefined parameters as per SLA metrics
Provide relevant data to supervisors on a daily basis to measure performance at an individual and process level

Primary Internal Interactions

Assistant Manager - Operations for the purpose of reporting performance, clarifying concerns, and seeking feedback and support.
Manager for the purpose of resolving any outstanding issues left unaddressed/unsolved
Associates (Team Members) for seeking co-operation and clarification on process related matters and providing support when required.
SME/Process trainer for training as and when required.

Primary External Interactions

Supervisors at the client end for the purpose of seeking clarifications and answering queries
Trainers at the client end for training purposes
Communicates internally via written emails and phone calls with onshore supervisors and SMEs on calls
Communicates externally via letters with customers

Skills

Technical Skills

Basic IT

Comfortable working with computers

Typing speed of 30-40 word per minute with 95% accuracy

Usage of MS-Excel, MS Word and Outlook

Process Specific Skills

Good English comprehension and writing skills
Keyboarding Skills (Typing Skill > 30 wpm & 95% Accuracy).
Under general supervision, and in accordance with established policies and

procedures, collects and/or reconciles group and/or ported account premiums

Excellent written communication skills (grammatically and contextually correct) as

required for sending free form letters to customers and communicating with business partners

Good English comprehension skills

Basic accounting Skills e.g. Average, %age, ratios, calculations based on

days/months/year, debit and credit entries, reconciliation and suspense

Attention to Detail

Exposure to cash application & reconciliation will be preferred
Experience in a back office customer service operations preferably in the US life or health Insurance domain

Soft skills (Desired)

Ability to pay great attention to detail especially during processing of transactions.
Drive for Results: Can be counted on to achieve goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; is a relentless and versatile learner; is open to change; analyzes both successes and failures for clues to

Improvement: experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and does not stop at the first answers.
Time Management Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.