Senior Executive



Not disclosed

Work from Office

Full Time

Min. 1 year

Job Details

Job Description


Job Description


Position Title, Responsibility Level: Executive/Senior Executive




Reports to  - 

Assistant Manager/Lead Assistant Manager

Permanent/ Temporary: Permanent

Span of Control – 



C – 15, Noida 


Basic Function

This position is accountable for indexing the cases


Work is performed under general supervision according to established guidelines. This individual promotes capabilities from a customer perspective, aligning needs with the target offering by creating a customer self-service enabled platform for core customers. .  


Essential Functions

  • Responsible for reviewing and analyzing discrepancies by cross-verifying from different data sources
  • Meets individual goals while assisting team to meet team goals
  • Operates with urgency in a real time service environment
  • Contributes to the development of new tools and process mapping that supports new offerings and updates/improves current tools, actively seeks opportunities to implement changes which improve accuracy, timeliness, productivity and customer satisfaction
  • Defines, communicates and manages workflow and data coordination to support various implementation related reports (i.e., reporting, inventory, capacity reporting, and ad-hoc reports as needed by management)
  • May perform other duties as assigned


Performance parameters

  • Productivity
  • Quality
  • Turn Around Time of work assigned
  • Attendance & Schedule Adherence



Primary Internal Interactions:

  • SME/AM/LAM/Manager for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking support
  • AM/LAM for the purpose of settling issues left unresolved by the SME and monthly evaluation of performance
  • SME for the purpose of handling process related issues; queries and escalated transactions 
  • QCA for the purpose of associate performance feedback and audit in order to update the training curriculum
  • Mentors for the purpose of seeking clarifications and answering queries real time


Organizational Relationships


Reports To:                                         Assistant Manager/Lead Assistant Manager                                       



Desirable Skills


  • Ability to respond to all inquiries within a timely mannerStrong interpersonal and communication skills – both verbal and written
  • Adaptability/Ability to interpret variable input details
  • Critical thinking and decision making
  • Strong analytical, Reasoning, and Problem solving skills

Technical Skills

  • Good computer navigation skills
  • Typing speed of 25 Words per Minute with 90% Accuracy 

Process Specific Skills

  • Candidate should preferably have knowledge of US Insurance
  • Ability to navigate multiple systems and applications 
  • Ability to produce high quality in production in environment.
  •  Ability to troubleshoot, identify user errors vs. system mapping errors (enrollment dates, method, system logic) 

Soft skills

  • Ability to work independently
  • Ability to understand and question established process guidelines for possible process improvements
  • Ability to pay great attention to detail – especially during processing of transactions
  • Possess keen sense of acquiring knowledge
  • Adaptable and flexible to work in night shifts



Education Requirements and Work Experience:

  • Bachelor’s degree and Computer literacy
  • Candidates with relevant business experience will be preferred





Acknowledgement (acknowledge that the information contained in this document is factual and complete)


 Candidate                                                                                Supervisor                                 Date


Job role

Work location




Role / Category

Logistics Operations

Employment type

Full Time


Day Shift

Job requirements


Min. 1 year

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