Senior Executive

EXL SERVICES

Noida

Not disclosed

Work from Office

Full Time

Min. 1 year

Job Details

Job Description

Executives

Job Description

 

Position Title, Responsibility Level: Executive/Senior Executive

 

Function: 

Operations

Reports to  - 

Assistant Manager/Lead Assistant Manager

Permanent/ Temporary: Permanent

Span of Control – 

None

Location: 

C – 15, Noida 

 

Basic Function

This position is accountable for indexing the cases

 

Work is performed under general supervision according to established guidelines. This individual promotes capabilities from a customer perspective, aligning needs with the target offering by creating a customer self-service enabled platform for core customers. .  

 

Essential Functions

  • Responsible for reviewing and analyzing discrepancies by cross-verifying from different data sources
  • Meets individual goals while assisting team to meet team goals
  • Operates with urgency in a real time service environment
  • Contributes to the development of new tools and process mapping that supports new offerings and updates/improves current tools, actively seeks opportunities to implement changes which improve accuracy, timeliness, productivity and customer satisfaction
  • Defines, communicates and manages workflow and data coordination to support various implementation related reports (i.e., reporting, inventory, capacity reporting, and ad-hoc reports as needed by management)
  • May perform other duties as assigned

 

Performance parameters

  • Productivity
  • Quality
  • Turn Around Time of work assigned
  • Attendance & Schedule Adherence

 

 

Primary Internal Interactions:

  • SME/AM/LAM/Manager for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking support
  • AM/LAM for the purpose of settling issues left unresolved by the SME and monthly evaluation of performance
  • SME for the purpose of handling process related issues; queries and escalated transactions 
  • QCA for the purpose of associate performance feedback and audit in order to update the training curriculum
  • Mentors for the purpose of seeking clarifications and answering queries real time

 

Organizational Relationships

 

Reports To:                                         Assistant Manager/Lead Assistant Manager                                       

 

Skills

Desirable Skills

 

  • Ability to respond to all inquiries within a timely mannerStrong interpersonal and communication skills – both verbal and written
  • Adaptability/Ability to interpret variable input details
  • Critical thinking and decision making
  • Strong analytical, Reasoning, and Problem solving skills

Technical Skills

  • Good computer navigation skills
  • Typing speed of 25 Words per Minute with 90% Accuracy 

Process Specific Skills

  • Candidate should preferably have knowledge of US Insurance
  • Ability to navigate multiple systems and applications 
  • Ability to produce high quality in production in environment.
  •  Ability to troubleshoot, identify user errors vs. system mapping errors (enrollment dates, method, system logic) 

Soft skills

  • Ability to work independently
  • Ability to understand and question established process guidelines for possible process improvements
  • Ability to pay great attention to detail – especially during processing of transactions
  • Possess keen sense of acquiring knowledge
  • Adaptable and flexible to work in night shifts

 

 

Education Requirements and Work Experience:

  • Bachelor’s degree and Computer literacy
  • Candidates with relevant business experience will be preferred

 

Annexure: 

 

 

Acknowledgement (acknowledge that the information contained in this document is factual and complete)

________________

 Candidate                                                                                Supervisor                                 Date

 

Job role

Work location

Noida

Department

Operations

Role / Category

Logistics Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

About company

Name

EXL SERVICES

Job posted by EXL SERVICES

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