Executives

Basic Function

• Sound knowledge of Basic Accounts and Finance
• Sound knowledge of O2C Cycle –Accounts Receivables and Cash Applications
• Excellent understanding of UK market including Bureau, Non-Bureau, Lloyds and London Market

Essential Functions

The primary responsibilities of this role include – 

• Process sales transactions quickly and accurately using electronic point-of-sale (EPOS) systems
• Handle cash, credit/debit cards, vouchers, and contactless payments
• Issue receipts, refunds, or exchanges as required
• Maintain a tidy and organised checkout area
• Provide warm, professional, and courteous service to customers
• Monitor till discrepancies and report any irregularities
• Assist with restocking shelves and maintaining store presentation when needed
• Comply with all store policies including health & safety, data protection, and loss prevention
• Support opening and closing procedures, including cashing up and reporting

Performance Parameters

• Process performance as per agreed KPIs
• Attendance & Schedule adherence
• Team objectives and accomplishment of assigned goals
• People mentoring and development

Primary Interactions

Internal

• Lead Assistant Manager/Manager, for the purpose of reporting performance, escalation handling, clarifying concerns, seeking support and monthly evaluation of performance
• Subject Matter Expert for the purpose of handling process related issues, queries and escalated transactions 

External

• Client operations team, trainers and SMEs for the purpose of reporting developing and updating training curriculum, provide feedback on training and discussing specific action plans
• Escalation teams at the client end for the purpose of seeking clarifications & answering queries
• Liaising with bureau and non-bureau brokers to arrange and push for payment/documents and clarifications on deficiencies

Work Experience & Other Requirements

• B.Com or B.Com Hons graduate 
• Minimum 1 years of experience for Executive and 2+ years for Sr. Executive
• Must have client management experience
• Excellent writing and verbal communication
• Strong numerical and communication skills
• Ability to work flexibly, including weekends and evenings
• Proficiency with till systems and basic IT literacy
• High attention to detail and accuracy
• Professional appearance and positive attitude
• Create a high performing culture; planning, organizing and prioritizing all work activities to achieve department and team goals and objectives
• Managing client expectations on key deliverables