Food and Beverage Supervisor

Key Responsibilities:

• Supervise day-to-day F&B operations across QSR counters and dine-in areas.
• Ensure food quality, hygiene, and safety standards are maintained in line with company and regulatory requirements.
• Train, guide, and motivate team members to deliver exceptional customer service.
• Monitor inventory, oversee stock management, and reduce wastage.
• Handle cashiering, billing, and POS operations efficiently.
• Maintain staff scheduling and attendance, ensuring adequate coverage during peak hours.
• Address guest complaints and feedback promptly to ensure customer satisfaction.
• Support the F&B Manager in cost control, budgeting, and performance tracking.
• Ensure compliance with SOPs, HACCP, and FSSAI guidelines.
• Coordinate with the kitchen, store, and operations team for smooth service flow.

Qualifications:

• Graduate/Diploma in Hotel Management or equivalent.
• 2–4 years of experience in Food & Beverage operations with a QSR background (Domino’s, McDonald’s, KFC, Pizza Hut, etc. preferred).
• Strong understanding of QSR operations, hygiene, and food safety protocols.
• Excellent leadership, communication, and people management skills.
• Ability to work in shifts, weekends, and holidays as per business needs.
• Hands-on knowledge of POS systems, stock management, and reporting tools.

Key Skills

• Team leadership & training
• Customer service excellence
• Food safety & hygiene compliance
• Inventory & cost management
• Problem-solving & conflict resolution
• Quick adaptability in a fast-paced environment