Help Desk Executive
MEPa2z LLP
Help Desk Executive
MEPa2z LLP
Sector 142, Noida
₹20,000 - ₹28,000 monthly
Fixed
₹20000 - ₹28000
Earning Potential
₹28,000
Work from Office
Full Time
Min. 2 years
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Urgently hiring
102 applicants
Benefits include: Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Health Insurance, ESI (ESIC)
Job Description
Customer Service
Maintaining a high level of customer satisfaction by providing timely and effective solutions.
Communicating clearly and effectively with users to understand their needs.
Following up with users to ensure that their issues have been resolved satisfactorily.
Documentation and Reporting
Recording detailed information about user issues and solutions in a ticketing system.
Creating and maintaining documentation for common issues and solutions.
Generating reports on support activities and identifying trends or recurring issues.
Good Communication skills. (Hindi / English)
Basic Knowledge of computer & Microsoft Excel.
Job role
Work location
Advant Navis Business Park, EXPRESSWAY, Sector 142, Noida, Uttar Pradesh 201304, India
Department
Admin / Back Office / Computer Operator
Role / Category
Admin
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 2 years
Education
Graduate
Skills
Customer service, Problem solving, Emergency calls, Records management, Facility management system, Problem resolution, Front desk, Greeting visitors, Record maintenance, Issue resolution, Problem analysis, Guest verification, Issue management, Problem management, Records maintenance
English level
Good (Intermediate / Advanced) English
Gender
Male
About company
Name
MEPa2z LLP
Address
Advant Navis Business Park, EXPRESSWAY, Sector 142, Noida, Uttar Pradesh 201304, India
Job posted by MEPa2z LLP
FAQs about this job
Show all