HRIS Support Administrator

HRIS Support Administrator

Purpose

This role connects with internal customer to understand business requirements and translate them into technical and functional solution through group or local applications.

Key Missions

• Ensures software applications meet technical and functional requirements 
• Ensures compliance with application standards, good business practices and group processes
• Manages or participates to group or local application(s) projects initial build or deployment
• Ensures functional support, corrective maintenance and evolution of the application (Requirement analysis, definition of technical and functional specifications, system configuration, etc. 
• Executes and manages tests campaign 
• Writes application documentation (design document, user guide, specification, tests document, etc.) 
• Prepares and performs users trainings 
• Collects and documents functional requirements from customers
• Transforms the requirements into a solution
• Participates to Level 2 support within the functional domain
• Interacts with end users and supports on complex issues and tasks and troubleshooting, defining and documenting the working instructions and escalate requests to the right technical team
• Maintains application(s) configuration
• Animates trainings for end users
• Works under the supervision of a Senior or Expert BAA 

Profile & Other Information

Experience Level

Senior Level