Inbound Customer Service Advisor

We have both the process.

Outbound and Inbound.

In outbound to explain the benefits of the service package

Data will be provided and to explain service package to the potential customers.

In inbound process candidate need to resolve customers queries and complaints

to attend calls, and to give solution to the type of call received and accordingly resolve it.

To ensure customers are satisfied and solution is provided

To document the feedbacks in the system