Infrastructure Technical Support Practitioner

Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Infrastructure Service Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, providing solutions for both remote and onsite environments, and ensuring that configured services operate smoothly across various platforms. You will work within a defined operating model and processes, focusing on hardware and software support while implementing technology at the operating system level across all server and network areas. Your role will also include basic and intermediate level troubleshooting, ensuring that systems remain operational and efficient.

Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate training sessions for junior team members to enhance their technical skills.
- Monitor system performance and proactively address potential issues before they escalate.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Infrastructure Service Management.
- Strong understanding of server and network management principles.
- Experience with troubleshooting hardware and software issues.
- Familiarity with operating system-level implementations across various platforms.
- Ability to work collaboratively in a team-oriented environment.

Additional Information:
- The candidate should have minimum 5 years of experience in Infrastructure Service Management.
- This position is based at our Noida office.
- A 15 years full time education is required.