Inside Sales Representative

Job Title: International Voice Executive

Location: A-1, Sector 59 Noida

Shift: Night Shift (to support US time zones)

Job Summary:

We are looking for a detail-oriented and customer-focused professional to join our team as a US Process Associate. The role involves handling end-to-end business processes for US-based clients, ensuring high-quality service and adherence to compliance standards.

Key Responsibilities:

              Customer Support:

·        Handle inbound/outbound calls, emails, or chats from US clients.

·        Resolve customer inquiries efficiently and professionally.

·        Provide accurate information and solutions based on client requirements.

              Process Management:

·        Work on US-based operations such as healthcare (Medicare/ACA enrollments), insurance claims, financial services, or technical support.

·        Ensure all documentation, processing, and reporting follow US regulatory and compliance guidelines.

             Compliance:

·        Stay updated on US industry regulations (e.g., HIPAA for healthcare or ACA guidelines).

·        Maintain confidentiality and secure handling of sensitive information.

             Reporting & Analysis:

·        Prepare daily/weekly/monthly reports on process performance.

·        Identify areas for process improvement to enhance customer satisfaction.

             Collaboration:

·        Work closely with team members, supervisors, and US-based stakeholders to ensure seamless operations.

·        Escalate unresolved issues to higher levels as needed.