International Customer Support
Lucinehire Private Limited
International Customer Support
Lucinehire Private Limited
Sector 3, Noida
₹22,000 - ₹30,000 monthly*
Fixed
₹22000 - ₹26000
Average Incentives*
₹4,000
Earning Potential
₹30,000
You can earn more incentive if you perform well
Work from Office
Full Time
Night Shift
Min. 6 months
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
85 applicants
Benefits include: PF, Travel Allowance (TA), Health Insurance, ESI (ESIC)
Job Description
Job Description – Customer Support Associate (International Process – Voice / Non-Voice | E-Commerce)
Location: Near Noida Sector 16 Metro Station
Employment Type: Full-Time
Joining: Immediate Joiners Preferred
About the Role
We are hiring enthusiastic Customer Support Associates for our International Voice/Non-Voice E-Commerce Process. The role includes handling customer queries, resolving issues, and delivering an excellent customer experience.
Eligibility Criteria
- Graduates only (mandatory)
- Must have excellent spoken English, good grammar, and correct sentence formation
- Freshers can apply
- Experienced candidates must have valid documents
- Age Limit: 18–30 years
- No targets & no pressure
Work Schedule
- 6 days working, 1 rotational weekly off
- 9-hour shift, including 1-hour break
Shift Details
- Female employees: Day shift till 8 PM maximum
- Male employees: 24×7 rotational shifts (includes night shift)
- Night Shift Travel Allowance: ₹2,000 per month (for employees working in night shift)
Salary Structure
For Freshers:
- ₹20,000 in-hand
- ₹24,000 CTC + PLI
For Candidates with Minimum 6 Months Experience:
- ₹24,000 in-hand
- ₹28,000 CTC + PLI
(PLI = Performance Linked Incentive)
Key Responsibilities
- Handle customer issues via calls, chats, or emails (voice & non-voice)
- Provide accurate information and effective solutions
- Maintain professionalism and quality standards
- Ensure timely resolution of customer concerns
- Follow all process guidelines and work ethics
Job role
Work location
Noida Sector 16 Metro Station, Block A, Noida Sector 3, Noida, Uttar Pradesh
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Night Shift
Job requirements
Experience
Min. 6 months
Education
Graduate
Skills
bpo, Customer support, Chat support, International calling, Telephonic support, Blended process, Customer documentation, Domestic BPO, Chat quality control, Customer queries, International clients, Customer Query Resolution, International BPO, Non-Voice Process, Voice Process, Non-Voice/Chat Process
English level
Good (Intermediate / Advanced) English
Age limit
18 - 30 years
Gender
Any gender
About company
Name
Lucinehire Private Limited
Address
Noida Sector 16 Metro Station, Block A, Noida Sector 3, Noida, Uttar Pradesh
Job posted by Lucinehire Private Limited
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